WAVE Ventilation: Full Performance Guarantee

WAVE Ventilation units are built to the highest standards, ensuring your guaranteed satisfaction. WAVE Home Solutions is so certain that you will be satisfied with your WAVE Ventilation unit that we offer the best warranty in the business, far surpassing those from conventional dehumidifiers.

Our unique full performance guarantee allows you to obtain a full refund for the purchase price of the system up to one year from the date of purchase if you are not completely satisfied with your WAVE Ventilation performance. As it may take a significant time to reduce the moisture content of various building materials (i.e. concrete, cinderblock drywall, etc.) and furniture in the area serviced by your WAVE unit, the unit must be allowed to operate through a complete seasonal cycle of twelve (12) months to fully realize the effectiveness and benefits provided.

If at any time your WAVE Ventilation unit is not reducing moisture problems after installation, please call our service department at 1-888-533-1348 to verify that your system is being used in a manner that permits it to operate at maximum efficiency. If indoor moisture problems persist, the service department will issue a return authorization number.

To return and receive credit, simply notify the dealer of the return authorization and request a return address. Package the system per Fed Ex specifications, and return with proof of purchase and authorization number clearly marked on the box.

WAVE Home Solution’s performance guarantee is limited to the purchase price paid for the system, not for any consequential, incidental or any other damages. All other charges (i.e. transportation, labor, repair and maintenance to building) are excluded.

If the system is returned prior to installation within 45 days for reasons that are not the fault of the homeowner (i.e. inability to install the system due to house construction), a full refund will be sent to the homeowner. No refund will be issued for a non-installed unit that is not returned within 45 days.

If the unit is returned after contacting the sales department and all remedial measures taken did not produce satisfactory moisture reduction prior to 12 months after the date of purchase, a $150 restocking fee plus a freight and handling charge will be deducted from the refund. However, the unit can be returned within 2 months after the conclusion of the full year, if not satisfied. If it is returned during those 2 months (after allowing the unit to operate for 12 months), the restocking fee will be waived.

Note: In order to be eligible for the performance guarantee customers must send the installation completion certificate signed by the installer, along with the completed warranty card. Customers should make and retain copies of all paperwork for their records.


  • Solutions

    With just one WAVE Ventilation unit you can free your home of excess moisture, musty odors, dangerous gases and air pollutants that can cause structural damage and health problems.

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  • Technology

    Using less energy than a 40-watt light bulb, WAVE Ventilation units expel harmful gases, toxins and pollutants, replenishing your home with fresh, clean, moisture-free air.
     

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  • FAQs

    You’ve got questions and we’ve got answers. Find out about the WAVE Ventilation unit that provides moisture control and improved air quality year round for your home.
     

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