WAVE Ventilation: Full Performance Guarantee

WAVE Ventilation units are built to the highest standards, ensuring your guaranteed satisfaction. WAVE Home Solutions is so certain that you will be satisfied with your WAVE Ventilation unit that we offer the best warranty in the business, far surpassing those from conventional dehumidifiers.

Our unique full performance guarantee allows you to obtain a full refund for the purchase price of the system up to one year from the date of purchase if you are not completely satisfied with your WAVE Ventilation performance. As it may take a significant time to reduce the moisture content of various building materials (i.e. concrete, cinderblock drywall, etc.) and furniture in the area serviced by your WAVE unit, the unit must be allowed to operate through a complete seasonal cycle of twelve (12) months to fully realize the effectiveness and benefits provided.

If at any time your WAVE Ventilation unit is not reducing moisture problems after installation, please call our service department at 1-888-533-1348 to verify that your system is being used in a manner that permits it to operate at maximum efficiency. If indoor moisture problems persist, the service department will issue a return authorization number.

To return and receive credit, simply notify the dealer of the return authorization and request a return address. Package the system per Fed Ex specifications, and return with proof of purchase and authorization number clearly marked on the box.

WAVE Home Solution’s performance guarantee is limited to the purchase price paid for the system, not for any consequential, incidental or any other damages. All other charges (i.e. transportation, labor, repair and maintenance to building) are excluded.

If the system is returned prior to installation within 45 days for reasons that are not the fault of the homeowner (i.e. inability to install the system due to house construction), a full refund will be sent to the homeowner. No refund will be issued for a non-installed unit that is not returned within 45 days.

If the unit is returned after contacting the sales department and all remedial measures taken did not produce satisfactory moisture reduction prior to 12 months after the date of purchase, a $150 restocking fee plus a freight and handling charge will be deducted from the refund. However, the unit can be returned within 2 months after the conclusion of the full year, if not satisfied. If it is returned during those 2 months (after allowing the unit to operate for 12 months), the restocking fee will be waived.

Note: In order to be eligible for the performance guarantee customers must send the installation completion certificate signed by the installer, along with the completed warranty card. Customers should make and retain copies of all paperwork for their records.

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Testimonials
I have COPD and restrictive airway disease. I have a very difficult time breathing just going upstairs and back down to sit. Since I put this WAVE unit in, in only 3 weeks, it makes an incredible difference in my breathing and the air quality. – Paul P.
Within days the air began to smell better, the humidity levels dropped by 25%, and most importantly, we began to feel better. I would not hesitate to recommend the unit to my patients, family, or friends. – Dr. J.S
The unit was installed and I could not believe the difference and how much better the air smelled in only two days. I am thrilled with the unit and especially that my wife and kids feel so much better. They don’t stay away from the basement anymore. – M.K.
The reason we decided to install the unit was due to my newborn son having severe asthma and it seemed nothing provided him with relief. After the installation of the unit, remarkably hours later, his breathing was much improved and has since. – D. & B. K.
In two days all the moisture on my windows was gone. My wooden windows are now completely dry and I’ve been able to keep them from rotting. I also find that my house is staying warmer, I guess that’s from not heating moist air. – L.W.
My unit was installed 10 days ago and the change in my basement has been dramatic. No more smell and dampness and we can now use our basement for extra storage. Thanks for making a great product. – C.C.
I have to tell you that after 24 hours, I am STUNNED by the difference in my basement. I've had a dehumidifier running down there for almost twenty years without ever getting rid of the musty smell. After one day of running your unit, the smell is gone! – T.D.F.
I called the wife to come down and it was unbelievable. The smell of the humidity and dampness was almost totally gone. We had used a dehumidifier for quite awhile to no avail. Wave is easy to use even for an Old Guy like me who is 71 years young today – Ernie & Donna Wright