Frequently Asked Questions

Welcome to our Frequently Asked Questions Page where we try to post as many questions that are common to most customers. If you have a question that you cannot find on this page, please send it to us.

How does HydroCare Work?

HydroCare breaks up hard water clogs and prevents mineral buildup in your entire water system. You simply clip the compact HydroCare unit to the pipe that leads to your water heater, and then plug it into an outlet. HydroCare begins working right away, transmitting a patented signal into your entire water system. When your water is heated, this signal prevents minerals from depositing on the inside of your pipes. Plus, it dissolves existing buildup of lime scale and treats the water throughout your entire house. It's safe, harmless, maintenance-free and guaranteed.

What effect does it have on drinking water?

HydroCare does not change the chemical composition of the water in any way; it works purely on a physical basis. Essential minerals for healthy drinking and good taste are retained in the water.

Is HydroCare easy to install?

Yes, the HydroCare unit simply clips to the pipe, is plugged into an outlet and is switched on.

Where should I fit the HydroCare?

We recommend it is placed on the cold feed to the hot water tank.

Direct fired water heating

Will HydroCare de scale as well as prevent scale?

It will de scale existing clogs, and depending on the severity it may be a gradual process over a period of months. HydroCare dissolves the already formed lime scale. However, not all blockage is lime scale - some scale buildup cannot be dissolved and can only be removed by acid cleaning. Once a system is cleaned it is less likely to scale up again.

What is Lime scale?

Minerals that are naturally in the water supply will clump together and attach to surfaces when heated up. They increase in diameter over time and reduce the water pressure in the pipes and are similar to having clogged arteries.

Limescale buildup

Does HydroCare work on plastic/lead pipes?

Yes, the technology ensures that the unique field propagates through the entire system regardless of the type of pipe work material.

Does HydroCare protect the central heating system?

Yes, the signal transmits through the water in the copper cylinder itself, via the heat exchange coil. The water inside the central heating system is flowing freely without mineral buildup, thereby protecting the boiler and other components.

Will HydroCare protect cold water going to the kitchen etc?

Yes. HydroCare is not dependent on water flow like other devices; i.e. the water does not have to flow past the unit in order to be treated. Rather than taking the water to the treatment, we are taking the treatment to the water. Our patented signal transmits along conductive materials, e.g. water or metal, and therefore throughout the whole system (primary and secondary), protecting it 24 hours a day.

Is there any special electrical or plumbing work required?

No, it’s easily installed on existing pipes and plugs into any outlet. The unit comes with the required plug/transformer. The unit emits a long WAVE radio signal on a frequency of 120-140kHz, and will not effect sensitive electrical equipment.

Please Note: HydroCare units are engineered for the US electrical specifications and for the appliances and plumbing system in residential homes. Warranties and guarantees are valid only when sold through authorized dealers.

  • Solutions

    Eliminate hard water limescale buildup, which reduces hot water appliance effectiveness and decreases water pressure, and saves thousands over the years.

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  • Technology

    The technology in HydroCare is an environmentally friendly and guaranteed solution to break up limescale and prevent buildup without the use of salts, magnets or chemicals.

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  • FAQs

    You’ve got questions and we’ve got answers. Find out all you need to know about the most effective, non-chemical treatment for reducing limescale in your home.

    Learn More
  • Learn How Hydrocare Works

Learn More. Start Here.

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